Castira Policies

Authenticity

All items sold on Castira.com are guaranteed to be 100% authentic. When shopping with us, you can be confident you are purchasing authentic designer handbags and accessories. If you have questions concerning an item or would like to see more pictures, please contact us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it before purchasing.

Online: We accept major credit cards through Paypal and GoogleCheckout only. For Paypal, we will only ship to confirmed addresses. Orders will ship within 3 business days.

If you select GoogleCheckout as your payment option, you will receive an invoice from us for payment shortly after your purchase order is received.

By mail: We also accept US Postal Money Orders and checks. If mailing in payment, payment must be received within 7 days and items will not ship until payment clears. Checks are subject to 10 business day hold.

Within US: Shipping within the United States is a flat rate of $12.50. We only ship to confirmed addresses (credit card billing address) using USPS priority mail, UPS ground, or Fed Ex ground.

International: Interested international buyers should contact us for additional information as we do not ship to all destinations. Please note that for international buyers, we do not accept Paypal.

Also, we do not underdeclare item values on custom forms, so international buyers should remember that they will be responsible for any customs/broker fees that may be charged.

In order to continue offering you designer items at such low prices, we are not able to accept returns. As all sales are final, please contact us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it with any questions you may have prior to purchasing.
All items will arrive with a "security tag" attached. If the "security tag" has been removed, the item cannot be returned for any reason. If there is a problem with your item, do not remove the tag, and contact us within 24 hours of receiving it at This e-mail address is being protected from spambots. You need JavaScript enabled to view it .

When ordering, you will receive automatic order confirmation. If an item is no longer available, you will be notified by email and your order will not be processed. If you have already made payment, you will be refunded immediately.

We have made every effort to accurately describe and present each item. Any imperfections found are described and/or shown. We take our own photographs and have included many detailed photos and a detailed description for each item. Please be aware the measurements given are approximate (usually measured from the middle of the item) and that color variations are possible when viewing the photos on different monitors. If you have additional questions concerning an item or would like to see more pictures, please e-mail us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it before purchasing.

We are always looking for authentic, new or gently used Gucci, Louis Vuitton, and Chanel items. If you are interested in consigning any items with us, please contact us for more details at This e-mail address is being protected from spambots. You need JavaScript enabled to view it .

Sales tax of 8% will be assessed on all orders shipped in Georgia.